Shipping & Delivery Policy
Usually we ship the orders on the same day, orders received till 2:00 PM will be shipped on the same day, orders received after 2:00 PM will be shipped on the next working day. In any case we will ship your order within 48 hours.
For Customer living in Metros and Tier-1 cities products will get delivered within 5 working days, and for the rest of India they make take up-to 7 working days.
Delivery of products is however, limited to certain pin-code/locations. For more information on delivery locations of products, you can use the ‘Check Delivery’ option on product page OR call our customer support.
You will get updated status of shipment at its each stage from order is placed to, processes to, ready to ship to, dispatch to deliver. You can track your orders through; My Account -> Orders.
Please note our shipping policy as follows:
- However in some cases, we may take longer, up to 3 working days, to ship the order.
- We ship on all week days (Monday to Saturday), excluding Sunday & public holidays.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies
- While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 0-2 days.
- While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or mail at firstname.lastname@example.org, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
- Mobilechew is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).
NOTE: Delivery time mentioned on product, cart page or website is estimated. Actual delivery time is based on availability of product, characteristics (weight, type & size) of product, weather condition and address where product is to be delivered and courier company's rules.
LAST UPDATED ON 20 DECEMBER 2018.